Criteria Worst SCORE Best
1. Product Quality: -Reliability of the Product, Field Quality, Performance of:
A. Sensors:
B. Accessories:
C. Instruments:
2. Responsiveness:Reaction times dealing with:
A. Complaint Handling:
B. Order Confirmation:
C. Quotes:
3. Quality Assurance:-Meeting Formal Quality Commitments,Documentation
4. Packaging:-Quality, convenience, accuracy
5. Cost:
6. Service and Support:-by Sales/Marketing
A. Promises and Commitments:
B. Clear Point of Contact:
C. Friendliness of Staff:
7. Partnership/Cooperation with the Customer:-Coordination of Schedules (i.e. Products and Logistics), Presentation of New Products
8. Technology:-“State-of-the-Art”, Product Leadership
9. Product Portfolio:-Broadness of Product Portfolio
10. Logistics:-packaging, identification, documentation
We would also like to know: 11. If you were provided customer service support from one of our Customer Service Representatives and you were not satisfied with their assistance, please offer your suggestion for improving our services. Positive comments are also welcome.
12. If you were provided technical support from one of our Applications Engineers and you were not satisfied with their assistance, please offer your suggestion for improving our services. Positive comments are also welcome.
13. If you attended one of our training programs and you were not satisfied with the course content or presentation, please offer your suggestion for improving our training course. Positive comments are also welcome.
14. Other comments:
15. We appreciate the time you spent providing your assessment of our products and services. Your input is tabulated anonymously, but if you would like to have the option for a Customer Service Representative to contact you concerning any of the above or other issues, please provide your desired contact method below in the optional spaces. Thank you.
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